A popular foreign service booking service of hotels and accommodation AIRBNB has announced a complete suspension of work in Russia and Belarus from April 4, 2022.

However, much more serious problems have been discovered with prepaid funds of users from these countries.

In his message, AirBNB notes that all reservations for them will be canceled all over the October 4th. In mid-March, a similar West Service has also ceased to work in Russia - Booking.com.

In connection with these decisions, the funds of Russian clients translated through the service turned out to be actually frozen.

The company recognized that they could not return money on armor paid by Visa, MasterCard cards or Apple Pay systems from Russia, due to the termination of these payment systems in the country.

Some compensation to customers does not offer the company, but it clarified that all relevant amounts will be credited to the internal bonus account of users in the AirBNB service, and these bonuses will not have the deadline and will not burn until the possibility of using them, which is unlikely to be implemented earlier than after a few months.

Thus, travelers will have to now not only re-pay for reservations in foreign countries, but also to accept the fact that they will not have a long time to access the past blocked payment.

In recent weeks, AirBNB in ​​internal correspondence assured that the reduction in the company's activities in Russia will not affect the previously paid booking similarly to the paid subscriptions for digital services from other Western companies.

Also AirBNB no longer provides support in Russian, so any questions will have to be asked only in English. Although it will not provide any other answers on complaints of this type.

Ultimately, it will affect loyalty to the customer service from Russia and Belarus, which will be careful in working with him.

Russia is already trying to create their own analogues of foreign booking services. At the same time, the owners of hotels fear that, if they are under the control of Russian IT giants, they will be able to influence the ranking of means of placement in search results.

#airbnb #bookingcom # Hotels # tourism # travel # money and finance # money #visa #applepay